CraftMate Privacy Policy

Mycraft Solutions Pvt. Ltd. ("we," "our," or "us") operates the CraftMate Visitor Management System. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our visitor management platform and related services.

By using CraftMate, you consent to the data practices described in this policy. For compliance with GDPR, HIPAA, and other data protection regulations, we implement robust security measures throughout our platform.

1. Information We Collect

CraftMate collects the following types of information to provide and improve our visitor management services:

• Visitor Information: Full name, contact details, company affiliation, government-issued ID (if required), vehicle information, visit purpose, host details, and facial recognition data (when enabled).
• System Usage Data: Check-in/check-out timestamps, device information for access control, and audit logs of system activities.

2. How We Use Information

We process collected data for the following purposes:

• Facility Security: Monitor and control access, including real-time visitor tracking and emergency evacuation management.
• Compliance: Maintain audit trails for regulatory requirements including GDPR, HIPAA, and ISO 27001 compliance.
• Analytics: Generate visitor reports and facility usage statistics to optimize operations.
• Notifications: Send automated alerts to hosts regarding visitor arrivals and security notifications.

3. Data Security Measures

• End-to-end encryption of all sensitive data
• Secure cloud infrastructure with 99.9% uptime SLA
• Role-based access controls with multi-factor authentication
• Automated data retention and deletion policies
• Regular security audits and penetration testing

4. Third-Party Data Sharing

We may share information with:

• Integrated access control systems (when configured by administrators)
• Law enforcement when required by legal process
• Emergency services during crisis situations

Note: CraftMate does not sell visitor data to marketing firms or unrelated third parties.

5. Your Rights

Under applicable privacy laws, you may have the right to:

• Access: Request copies of your personal data collected through our system
• Rectification: Update or correct inaccurate information
• Erasure: Request deletion of your data when no longer needed
• Portability: Obtain your data in a machine-readable format

To exercise these rights, please contact your organization's CraftMate administrator or our Data Protection Officer at privacy@micraftsolution.com.

CraftMate Terms of Service

By using CraftMate Visitor Management System, you agree to the following terms:

• Authorized Use: Users must only access and use CraftMate for legitimate business purposes.
• Account Responsibility: Users are responsible for maintaining the confidentiality of their login credentials.
• Data Accuracy: You agree to provide accurate visitor and employee data at all times.
• Prohibited Use: CraftMate may not be used for unlawful, abusive, or unauthorized surveillance.
• Limitation of Liability: Mycraft Solutions is not responsible for any indirect damages arising from misuse or unavailability of the system.
• Termination: We reserve the right to suspend or terminate access for policy violations.

For any questions regarding these terms, please contact us at support@micraftsolution.com.