FAQ's

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At MIcraft Solutions, we believe great software is backed by great support. Find quick answers to common questions about CraftMate, or reach out to our team for personalized assistance.

Popular FAQs
Quick answers to our most frequently asked questions.

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CraftMate's Security Dashboard provides real-time visibility of all visitors on your premises. You can see who is currently inside, who has overstayed, and detailed logs for auditing and compliance purposes.

Yes. Employees can review, approve, or deny visitor requests directly from their CraftMate dashboard or mobile app, ensuring fast, secure decision-making even when away from their desk.

Absolutely. CraftMate is a cloud-based SaaS platform, offering high availability, security, and scalability for businesses of any size.

Yes. The Pro and Enterprise plans allow organizations to manage visitor data and security across multiple locations from a unified dashboard.

Yes. CraftMate offers API integrations for connecting with ERP systems, HR software, physical access controls, and more. This ensures seamless workflows across your organization.

CraftMate includes robust compliance features. We support GDPR, HIPAA, and other regulatory requirements with audit logs, consent management, and data protection protocols.

Additional Resources

Looking for Deeper Guidance?

Whether you’re new to CraftMate or looking to explore advanced features, these resources help you learn faster, solve problems quicker, and make the most of your investment.

CraftMate User Guide

Step-by-step documentation covering everything from account setup to advanced features. Perfect for first-time users.

Download User Guide

Video Tutorials

Short, focused videos showing how to configure visitor policies, use mobile apps, and generate reports with ease.

Watch Tutorials

Knowledge Base

Browse hundreds of articles, FAQs, and troubleshooting tips to resolve issues quickly.

Visit Knowledge Base

Community Forum

Connect with other CraftMate users, share best practices, and get real-world solutions from industry peers.

Join the Forum

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